Delivery of Your Spa, Hot Tub or Ice Bath
A smooth delivery starts with clear arrangements and good preparation. On this page, we explain how the delivery of your spa, hot tub or ice bath works and what you can expect when your product arrives.
The delivery method may vary depending on the model. Larger products are delivered differently from compact or inflatable spas and ice baths. Always check the specific delivery information for your chosen product.
Delivered Assembled
The way your spa, hot tub or ice bath is delivered depends on the model. Some products arrive fully assembled, while others may require assembly or additional preparation.
For example, LUXTUB 200 models are delivered pre-assembled. This includes models with internal or external wood-burning heaters, as well as electric versions.
Other products, such as certain ice baths and MSpa models, may have different delivery and preparation requirements. Always check which delivery arrangements and services apply to your chosen product before placing your order.
In the UK, delivery is made to your doorstep. Any positioning, installation or assembly required must be arranged by the customer, either independently or with the help of a qualified professional.
Doorstep Delivery
With doorstep delivery, your product is delivered to the agreed delivery address. The exact delivery method may vary depending on the product and model.
Larger products, such as LUXTUB hot tubs, are transported upright on a EURO pallet. Moving the product from the delivery point to its final position must be arranged by the customer.
For larger products, make sure garden gates, doors, entrances and other access points are sufficiently wide. The entire route should also be clear of obstacles such as garden furniture, plant pots and other items.
Not every product is delivered in the same way. Some products, including MSpa models and certain ice baths, are more compact and easier to move. Always check the specific delivery information for your chosen product.
A clear and accessible route will help ensure your product can be moved safely into position.
Connecting & Filling
In the UK, customers are responsible for arranging the positioning, connection and filling of their spa, hot tub or ice bath. You can carry out the necessary work yourself or arrange for a qualified professional to assist.
For certain LUXTUB hot tubs, a minimum access width of 110 cm is required. The customer must also arrange three additional helpers where applicable.
Not every product requires professional installation. Some products, such as the LUXTUB NOMAD, are specifically designed for easy self-assembly and connection.
Always check the delivery and installation requirements for your chosen product before placing your order.
When Will My Spa, Hot Tub or Ice Bath Be Delivered?
Once you have placed your order, delivery will be arranged according to the product you have chosen. Delivery times and methods may vary. Smaller products are generally shipped through a parcel delivery service such as DPD, while larger products are delivered by a suitable transport service.
If your delivery requires an appointment, you will be contacted in advance to arrange a suitable delivery date. Please make sure you can be reached using the telephone number provided with your order.
Do you have any questions about your delivery? Please feel free to contact us.
Do You Have a Wood-Fired Hot Tub?
When delivering a wood-fired hot tub, it is important to consider the wood-burning heater and chimney.
SuperSauna offers LUXTUB models with both internal and external wood-burning heaters. With an external heater, the stove is positioned next to the hot tub, so sufficient space must be available.
The chimney must also be installed safely. Exact safety clearances and installation requirements may vary depending on the model. Always follow the instructions and installation guidelines supplied with your hot tub.
Ready for Your Delivery?
Before your hot tub, spa or ice bath is delivered, please check once again that:
- The location for the product is fully accessible;
- The route to the location is clear;
- Gates, doors and other passageways are wide enough;
- There are no obstacles along the route;
- There is sufficient space for the product and any additional components;
- The required water and power connections are available;
- For a wood-fired hot tub, sufficient space has been allowed for the heater and chimney;